If Jackie Chan and Angelina Jolie walked into your workplace today, how would you behave? If you are like most people, you would drop whatever you were doing and approach them, smiling, ready and eager to serve them. If Maya Karin walked into your boutique, you would immediately show her the best and finest available in your shop. If Anuar Zain was on the phone asking questions, you would do whatever you could to get him his answers.
What about the rest of your customers? Perhaps you may treat them exactly the same way. Or perhaps, that would not happen. In general, customer service has become an over-used corporate jargon and rarely lived up to.
This intensive, hands-on, activity driven program teaches skills that focus on providing service excellence at all touch points with any customers. It helps sharpen the skills of even experienced customer service representatives, empowering you to take advantage of every service opportunity and aggressively expand your business professionally. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing your customers every time.
5-Star Customer Service Excellence focuses on the following areas:
After completing the training, you should be able to:
- Create a new relationship with time and results
- Deliver a service experience that leaves a positive, lasting impression on the customer’s mind
- Develop strategies for dealing with difficult customers
- Have an in-depth understanding of your customers
- Use various customer service strategies to develop winning solutions for your customers
Think differently to alter direction.
The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you’ve already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization’s success is what we prioritise.
Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.
Our programmes involve with 12 unique learning methodology as below:
Our unique experiential framework and implementation empowers you to:
- Be resourceful at the workplace
- Build and strengthen customers’ relationship with professionalism
- Develop a resolute service excellence mindset and ethics in encouraging the development of a service excellence culture
- Embrace the responsibility to consistently deliver service excellence
- Gain the customer’s long-term commitment for the product or services
- Handle situations with certainty
- Identify origins of your personal behaviors and remove limiting beliefs about yourself and others
- Implement beliefs that build confidence in communication
- Manage the stress of handling difficult customers
- Present solutions and options persuasively
- Represent your organization better
- Take effective steps to resolve service breakdowns
Our program outline encompasses the following modules:
Day 1:
