Art Of Business Communication (1D)



If you have ever had a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management.

This unique 1-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Art Of Business Communication focuses on the following areas:

Active listening


Discovery questioning

Fulfillment of needs with benefit statements

Persuasive language

Training Outcome
After completing the training, you should be able to: 
  • Connect with your audience effectively and efficiently
  • Develop the power of persuasion
  • Handle difficult conversations professionally
  • Improve your personal style of communicating
  • Understand audience perspectives and needs
Our Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays.  The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated.  They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Framework and Implementation
Our unique experiential framework and implementation empowers you to:
  • Become more effective with people
  • Build winning relationships with people
  • Communicate clearly and concisely
  • Create better work-life balance
  • Employ effective communication skills to different types of listeners
  • Increase productivity and performance
  • Influence people
  • Listen generously and question skillfully
  • Match customers’ needs with value propositions
  • Provide better service for your customers
  • Receive and offer constructive feedback
  • Resolve conflicts professionally 

Our program outline encompasses the following modules:

Day 1:

Module 1: Interpersonal Communication
  • Building credibility
  • The 4 Quadrants
  • Our communication style
  • Other styles
  • Shifting into positive action
Module 2: Key Pillars In Communication
  • Discovery questioning
  • 6 types of questioning
  • 3 techniques in discovery questioning
  • Active listening
  • 6 techniques in active listening
Module 3: Making Connections
  • Disarming techniques
  • The 7/38/55 Rule
  • Reframing words
  • The I:You Ratio
  • Tonality toolbox
Module 4: Connect To Resolve
  • PREP Model
  • Crafting value propositions
  • 3-part List
  • Using analogies
  • Persuasive language techniques

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