Art Of Business Communication (1D)

Art Of Business Communication (1D)

(ABC/1D)

PROGRAM OBJECTIVES

If you have ever had a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management.

This unique 1-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Art Of Business Communication focuses on the following areas:

Active listening

Confidence

Discovery questioning

Fulfillment of needs with benefit statements

Persuasive language

LEARNING FRAMEWORK

Training Outcome

After completing the training, you should be able to:

Connect with your audience effectively and efficiently
Develop the power of persuasion
Handle difficult conversations professionally
Improve your personal style of communicating
Understand audience perspectives and needs

Our Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Framework and Implementation

Our unique experiential framework and implementation empowers you to:

Become more effective with people
Build winning relationships with people
Communicate clearly and concisely
Create better work-life balance
Employ effective communication skills to different types of listeners
Increase productivity and performance
Influence people
Listen generously and question skillfully
Match customers’ needs with value propositions
Provide better service for your customers
Receive and offer constructive feedback
Resolve conflicts professionally

THE LEARNING PROCESS

Our program outline encompasses the following modules:

Day 1:

Module 1: Interpersonal Communication

Building credibility
The 4 Quadrants
Our communication style
Other styles
Shifting into positive action

Module 2: Key Pillars In Communication

Discovery questioning
6 types of questioning
3 techniques in discovery questioning
Active listening
6 techniques in active listening

Module 3: Making Connections

Disarming techniques
The 7/38/55 Rule
Reframing words
The I:You Ratio
Tonality toolbox

Module 4: Connect To Resolve

PREP Model
Crafting value propositions
3-part List
Using analogies
Persuasive language techniques