Communication And Influence In The Workplace (2D)

Communication And Influence In The Workplace (2D)

(CIW/2D)

PROGRAM OBJECTIVES

If you have ever had a miscommunication, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication and influence; the building blocks for excellence in leadership, performance and management.

This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process and principles of influence. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are engaging with people at every given opportunity.

Communication And Influence In The Workplace focuses on the following areas:

Communication

Conflict resolution

Contribution

Influence

Relationship building

LEARNING FRAMEWORK

Training Outcome

After completing the training, you should be able to:

Build relationships effectively
Develop your sphere of influence
Improve your personal style of communicating
Resolve conflicts professionally
Understand and employ the pillars of influence effectively

Our Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Framework and Implementation

Our unique experiential framework and implementation empowers you to:

Become more influential with people
Build winning relationships with people
Communicate clearly and concisely
Create higher morale in your team
Employ effective communication skills to different types of listeners
Increase productivity and performance
Influence people
Listen generously and question skillfully
Motivate people effectively
Provide better engagement to internal and external stakeholders
Resolve conflicts professionally
Work with powerful nonverbal communication

THE LEARNING PROCESS

Our program outline encompasses the following modules:

Day 1:

Module 1: Overview

Context setting
What is communication to you
The Communication Staircase Model
Our worldview
Barriers to communication

Module 2: Interpersonal Communication

Building credibility
The 4 Quadrants
Our communication style
Other styles
Shifting into positive action

Module 3: Being Effective In Communication

Applying learning in the workplace and relationships
What others say and do and what is important to them
What we do more of when communicating with others
What we avoid doing when communicating with others
Revealing our blind spots

Module 4: Overcoming Challenging Situations

Bad News Bears
Gossip Mongers
Drama Kings and Queens
Chicken Littles
The Victims
Bullies and Back-stabbers

Day 2:

Module 5: Key Pillars In Communication

Discovery questioning
6 types of questioning
3 techniques in discovery questioning
Active listening
6 techniques in active listening

Module 6: Principles Of Influence

Reciprocity
Scarcity
Authority
Consistency
Liking
Social proof

Module 7: Handling Resistance

Definition of resistance
Sources of resistance
Common reactions
The Merry-Go-Round Model
Techniques in handling resistance

Module 8: Relationship Management

Building meaningful relationships
4 levels of relationship experience
The WOW Factor
Creating a relationship commitment contract
Coaching performance