Communication And Influence In The Workplace (2D)



If you have ever had a miscommunication, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication and influence; the building blocks for excellence in leadership, performance and management.

This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process and principles of influence. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are engaging with people at every given opportunity.

Communication And Influence In The Workplace focuses on the following areas:


Conflict resolution



Relationship building

Training Outcome
After completing the training, you should be able to: 
  • Build relationships effectively
  • Develop your sphere of influence
  • Improve your personal style of communicating
  • Resolve conflicts professionally
  • Understand and employ the pillars of influence effectively
Our Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays.  The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated.  They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Framework and Implementation
Our unique experiential framework and implementation empowers you to:
  • Become more influential with people
  • Build winning relationships with people
  • Communicate clearly and concisely
  • Create higher morale in your team
  • Employ effective communication skills to different types of listeners
  • Increase productivity and performance
  • Influence people
  • Listen generously and question skillfully
  • Motivate people effectively
  • Provide better engagement to internal and external stakeholders
  • Resolve conflicts professionally
  • Work with powerful nonverbal communication

Our program outline encompasses the following modules:

Day 1:

Module 1: Overview
  • Context setting
  • What is communication to you
  • The Communication Staircase Model
  • Our worldview
  • Barriers to communication
Module 2: Interpersonal Communication
  • Building credibility
  • The 4 Quadrants
  • Our communication style
  • Other styles
  • Shifting into positive action
Module 3: Being Effective In Communication
  • Applying learning in the workplace and relationships
  • What others say and do and what is important to them
  • What we do more of when communicating with others
  • What we avoid doing when communicating with others 
  • Revealing our blind spots
Module 4: Overcoming Challenging Situations
  • Bad News Bears
  • Gossip Mongers
  • Drama Kings and Queens
  • Chicken Littles
  • The Victims
  • Bullies and Back-stabbers

Day 2:

Module 5: Key Pillars In Communication
  • Discovery questioning
  • 6 types of questioning
  • 3 techniques in discovery questioning
  • Active listening
  • 6 techniques in active listening
Module 6: Principles Of Influence
  • Reciprocity
  • Scarcity
  • Authority
  • Consistency
  • Liking
  • Social proof
Module 7: Handling Resistance
  • Definition of resistance
  • Sources of resistance
  • Common reactions
  • The Merry-Go-Round Model
  • Techniques in handling resistance
Module 8: Relationship Management
  • Building meaningful relationships
  • 4 levels of relationship experience
  • The WOW Factor
  • Creating a relationship commitment contract
  • Coaching performance

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