Communication & Interpersonal Skills

Communication & Interpersonal Skills

Top 16 Essential Soft Skills for The Future of Work

Overview

Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people, and to understand what is said to us. The ability to communicate effectively with superiors, colleagues, staff and client is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media. Good communication skills can improve the way that you operate through life, smoothing your way in your relationships with others. Poor communication skills, on the other hand, can sour relationships from business to personal, and make your life significantly harder.

Learning Objectives

In this two-day Intensive Workshop, the participants will be able to know how to communicate effectively while representing the organization and being at their best in communication about them as a person, on personal and professional levels. Ultimately lead the participants to better verbal and non-verbal communications, understand on-the-job relationships; and how to communicate to make the right visual, vocal, and verbal impact.

Learning Outcomes

Upon completion of this one-day training program, participants will be able to:

Recognize the importance Communication

Rephrase blunt communication for better results

Apply communication in work place

Project a presence that attracts the right kind of attention

Develop ``active listening`` skills to tune in to colleagues and cultivate productive relationships

Improve communication to get the response you want

Build a team approach to motivate others and facilitate change

Recognize own personality with Color Focus Personality

Apply the method of Color Focus Personality

Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Course Outline

Day 1

Module 1: Interpersonal Skills

Apply seven methods for developing better interpersonal skills
The five types of Communication
Demonstrate the differences of role
Activity: Role Play

Module 2: Color Focus Personality

4 Types of Color Focus Personality
Get to know Your Personality
Handling Different Personality
Activity: What Color Focus Personality are you?

Module 3: Critical Elements of Communication and Interpersonal Skills

Recognize interpersonal skills that promote success with team mates
Discuss the barriers to the effective use of interpersonal skills
Understand how to blend and communicate with different styles
Activity: Climate for Action

Module 4: Assertiveness Theory and Interpersonal Skills

Discuss the four behaviors of assertiveness theory
Explore an assertive communication model for giving effective criticism
Identify differences between informing and directing messages
Activity: Case study

Day 2

Module 5: Managing Conflict by Choosing the Right Strategy

Understanding the nature and types of conflict - the underlying forces
Dealing with resistance and disagreement
The use of constructive confrontation achieving win/win outcomes through successful collaboration
Dealing with defensiveness, criticism and anger from others as well as with your own emotions
Activity: Left or Right?

Module 6: Successful Presenting And 'Persuading' And Delegating

Presenting ourselves, our ideas and facts with clarity
Making the message clear with the right information and impact
Developing credibility - what it takes
Projecting the right image and developing self-assurance
Giving constructive information effectively
Activity: Do VS Don’t

Module 7: How to Apply Your Talents

Identifying situations that count for you
Practicing and toning up your skills
Making commitments for application in the workplace
Activity - Role play