Dealing With Difficult Conversations In The Workplace (2D)



Businesses around the world are increasingly frustrated at the prospects of having to create and sustain their market advantage and having to realize that far too often, it is their own workforce that seems to be their Achilles’ heel in moving ahead. What makes most business models falter is often not the design of the system itself but the people behind the process.

The best leaders today emphasize the holistic approach to handle communication issues and build high performing teams. It is the most effective way to leverage the strengths of the team and still manage the communication aspects effectively. You will learn new techniques while refining existing methods in dealing with difficult conversations, regardless of source.

This intensive, hands-on, activity driven program teaches skills that focus on dealing with difficult conversations from colleagues and customers alike. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing difficult or challenging conversations every time.

Dealing With Difficult Conversations In The Workplace focuses on the following areas:

Behavioral change



Conflict resolution


Training Outcome
After completing the training, you should be able to: 
  • Build relationships effectively
  • Develop the power of perspective
  • Improve your personal style of communicating
  • Resolve conflicts professionally
  • Understand and employ the communication process effectively
Our Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays.  The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated.  They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Framework and Implementation
Our unique experiential framework and implementation empowers you to:
  • Become more effective with people
  • Build winning relationships with people
  • Communicate clearly and concisely
  • Create higher morale in your team
  • Employ effective communication skills to different types of listeners
  • Increase productivity and performance
  • Influence people
  • Listen generously and question skillfully
  • Provide better service for your customers
  • Receive and offer constructive feedback
  • Resolve conflicts professionally
  • Work with powerful nonverbal communication

Our program outline encompasses the following modules:

Day 1:

Module 1: Interpersonal Communication
  • Building credibility
  • The 4 Quadrants
  • Our communication style
  • Other styles
  • Shifting into positive action
Module 2: Being Effective In Communication
  • Applying learning in the workplace and relationships
  • What others say and do and what is important to them
  • What we do more of when communicating with others
  • What we avoid doing when communicating with others
  • Revealing our blind spots
Module 3: Overcoming Challenging Situations
  • Bad News Bears
  • Gossip Mongers
  • Drama Kings and Queens
  • Chicken Littles
  • The Victims
  • Bullies and Back-stabbers
Module 4: Behavioral Change
  • The Merry-Go-Round Model
  • Active listening
  • Empathy
  • Rapport
  • Principles of influence

Day 2:

Module 5: Conflict Resolution Models
  • People, issue and actions
  • Conflict resolution approaches
  • Thomas Kilmann Instrument Model
  • Style assessment
  • PACE Model
Module 6: The 4 Flags
  • The Red Flag
  • The White Flag
  • The Yellow Flag
  • The Blue Flag
  • Situational conflict resolution
Module 7: Coaching Tools
  • Understand
  • Goals
  • Reality
  • Options
  • Will Do
  • Support 
Module 8: Art Of Feedback
  • What is feedback
  • Giving and receiving feedback
  • Feedback models
  • Feedback in coaching
  • Feedback scenarios

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