It’s common wisdom that happy and delighted Retail Food and Beverage (F&B) customers progressively spend more at F&B outlets. But are we doing enough to keep and delight them?
In addition, word of mouth referrals is still one of the most effective forms of marketing in the F&B industry. And… no one shouts the praises of your F&B operation louder than your satisfied and delighted customers.
Instead of relentlessly chasing new customers and market share, what if we invested some resources to go above and beyond in serving our existing customers, and to exceed their expectations?
We have gotten so used to horrible customer service that we dread waiting in line, ordering food, or asking for help. In fact, we’ve grown so used to unhelpful or downright arrogant waiters. Even before calling them for help, we anticipate speaking to an enemy instead of someone who can give us great food recommendations, or deliver to us an excellent dining experience.
But what if everyone in your F&B outlet was warm and empathetic? What if they carefully listened to our needs without jumping to conclusions? What if they understood our frustrations and were trained to help us feel at ease and comfortable?
It’s proven that customers make purchasing decisions based on feelings such as trust and loyalty. When we go above and beyond to serve our customers, we are strongly reinforcing those positive feelings. In such a situation, they can’t help themselves from buying more food and drinks! Of course, it becomes really easy for them to recommend our F&B outlet to others as well!
In this regard, Teacher Kean teaches your employees to harness the powerful Law of Connection, shares crucial rapport building and communication skills from his training as a UK Barrister, as well as his years of relationship management experience from the investment banking industry, in this engaging workshop to immediately help your F&B employees delight customers for increased and recurring business!
This programme seeks to inculcate into each participant next level uplifting customer service skills so they can generate recurring business for your F&B organization.
At the end of the workshop, participants shall hold in their hands’ specific skills, knowledge and behaviours that can propel themselves and the organization toward greater results.
Think differently to alter direction.
The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you’ve already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization’s success is what we prioritise.
Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.
Our programmes involve with 12 unique learning methodology as below:
Upon completion of the workshop, participants should be able to: