Essential Managerial Skills for Executives & Supervisors

OBJECTIVES

This two day workshop will help participants to:

Understand their communication styles

Learn the 5 stages of team development and when / how to support

Develop practical inter-department communication skills

Take ownership and accountability for productivity and cooperation

Apply the Leader’s Grid confidently with each staff

Know when to Educate, Coach, Delegate

Manage negative emotions into connecting empathetically

Give feedback during performance management

Ensure contribution to company success

Apply team agreements moving forward

METHODOLOGY

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays.  The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated.  They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

CONTENTS

MANAGING CHANGE & CHALLENGES

  • Responsibilities of an executive & supervisor
  • The Katz Model of leadership
  • New mindset to lead and not just do

ASSERTIVENESS TRAINING

  • Leader’s responsibility
  • Three styles of advanced communication
  • Pros and cons of each style
  • Firm but fair communication
  • Confidence and stature
  • Giving clear instructions
  • Listening skills

LEADERSHIP SKILLS

  • Dominant leadership preferences
  • Follower’s development level
  • Leader’s style of managing
  • 14 case studies with Leader’s Grid

EQ & RELATIONSHIP

  • Managing negative emotions and patterns
  • Establishing better responses to crises
  • Conquering our Hot Buttons
  • Gratitude goals to create win-win teamwork
  • "I am responsible" in human relations

DEVELOPING TEAM COMMITMENT

  • Five stages of team development
  • Building trust is essential
  • Attitudes and skills of team members
  • Earning the team’s respect is challenging
  • Alignment of values
  • Empathy: accept other POVs
  • KASH contribution to company success

MONITORING WORK PERFORMANCE

  • Coach new subordinates to pick up skills fast
  • Coaching older employees to move forward
  • Managing difficult subordinates
  • Applying performance management system
  • When to Educate, Coach, Delegate

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