Professional Negotiation and Influencing Skills (2 Days)

Overview

Barristers (specialist lawyers) in the UK are excellent negotiators and are experts in influence and persuasion. A large part of this is because they are never concerned with who’s right or wrong. Instead, they seek to understand and address the needs and interests of both parties.

What if our employees can learn to view disagreements with stakeholders as a catalyst for their growth, instead of something to be feared and avoided?

In an era where information is readily available and communications are instantaneous, it’s ironic that we’re losing our ability to build rapport and negotiate effectively with business stakeholders. Indeed, the ability to negotiate and influence others is rapidly becoming an essential competency for any aspiring leader.

When your employees are equipped with a systematic and proven process to negotiate win-win situations with others, they are empowered to be more collaborative and effective. This is because they have the correct tools to present their proposals with impact, and can be confident that they are continuously establishing trust and respect with business stakeholders.

When your employees become effective negotiators and influencers, the benefits to the organization’s profitability are obvious. More importantly, these skills are transferable to other aspects of their work (including the ability to independently make decisions and solve problems). Hence, equipping the employees in your organization with effective negotiation and influence skills should be at the top of your employee development list.

Learning Objectives

This workshop seeks to inculcate into participants through interactive learning, re-writing exercises, and role-playing the skills of professional negotiation and influencing others. At the end of the workshop, participants shall hold in their hands' specific skills, concepts and experiences that can propel themselves and the company toward greater results.

Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Learning Outcomes

By the end of this course, participants shall be able to:

Start thinking in the other person’s terms and to be empathetic towards the other person’s needs and interests by using the powerful Law of Connection

Understand how interests and needs drive behaviours and decision making (more so than logic and rational thinking)

Hold a basic understanding of the basic negotiation techniques used by Barristers in the UK

Build rapport and obtain the trust of the other party efficiently, and to enter every negotiation or conflict with sincerity, confidence and good will (body language, appreciative language, active listening)

Understand each party’s needs and interests through effective, elegant and diplomatic fact-finding

How to present their proposal with impact, by considering how their proposal can address or meet the other party’s needs and interests

When disagreement cannot be avoided, to carefully understand each party’s needs and interests, be empathetic to what each party perceives to be the root cause of the conflict

Admit fault gracefully and elegantly when they are in the wrong

Diffuse any interfering emotions (their own or the other party’s)

Use the best ways to influence, or convince other people, knowing that we make conclusions based on our individual premises (facts, observations, experience, assumptions)

Negotiation techniques for getting past ``No``

Lead the solution finding process, and the importance of letting the other party feel that they had the largest part in coming up with the solution

Listing down, selecting and documenting the agreed solution between the parties

Maintaining a strong and trusted relationship regardless of the outcome of the negotiation

Learning Outline
MODULE 1: Fundamental Rules of Negotiation and Influencing Others
  • An introduction to the Law of Connection: that people don’t care about the merits or advantages of our argument. Instead, speaking directly to the other party’s needs is a much more effective way to win them over to our way of thinking
  • Understand how interests and needs drive behaviours and decision making (more so than logic and rational thinking)
  • An introduction to the three persuasion / negotiation styles as a Barrister: The Competitive Style, the Cooperative Style, and the Collaborative Style
MODULE 2: Getting Clear on Your Own Goals and Objectives
  • Why we often fail at influencing or negotiating with others when our own objectives and goals are unclear, and how this is detrimental to the negotiation / influencing process
  • The importance of starting with the “Whys” when negotiating / influencing others
  • Carefully considering the interests and needs of both parties and why audience centric thinking (design thinking) is so impactful and effective for negotiators
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach
MODULE 3: Connecting with the Other Party and Building Rapport Effortlessly
  • All around the world, and especially in Asian culture, we try to get the buy in the other party by apologizing – in truth, these unnecessary apologies greatly hurt our chances of a successful negotiation
  • A deeper dive into understanding body language, and why it is more important to observe and maintain our own ideal body language instead of reading others
  • The crucial skill of helping others feel important – why Active Listening is a key component to building trust and respect with anyone
  • How appreciation helps us go into every negotiation full of confidence, energy and good will
  • How Positive Reinforcement is absolutely vital in putting the other party in a receptive mood
  • Why criticism and complaints are awfully risky, and why it erodes other people’s trust and respect for us
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach, especially in terms of projecting good body language and confidence
MODULE 4: Establishing the Other Party’s Needs and Active Listening
  • How to steer conversation into a consultative discussion subtly and effectively
  • Ask the correct questions through empathetic communication – how to seek out, and listen actively to the other party’s values, fears and needs. Participants will be trained how not to project their own assumptions onto the other party
  • Understand each party’s needs and interests through effective, elegant and diplomatic fact-finding
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach
MODULE 5: Linking the Merits of Our Proposal to the Other Party’s Needs and Interests
  • Participants need to consider how their proposal can address or meet the other party’s needs and interests, taking into consideration their emotional needs
  • Participants will be taught the perfect anatomy of an ideal negotiation proposal, including showing how their proposal meets the other party’s needs, value generation, social proof and the “Ask”
  • Reinforce their proposal’s effectiveness by way of storytelling / re-telling past positive outcomes and experiences
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach
MODULE 6: Taking Feedback Positively and Respecting Each Party’s Needs, Interests and Opinions
  • Study the connection between thoughts and feelings, and why mental discipline and managing our emotions / stress are the keys to becoming effective negotiators. Learn not to take feedback or criticism personally
  • Never tell the other party, “You’re wrong,” as it arouses great opposition and resistance
  • Put the other party at ease and identify the issues. Be clear about what each party perceives to be the root of the problem, and check for understanding
  • Present to the other party the consequences of not fixing what you perceive to be the problem (how the problem will get worse and worse)
  • Address tough questions or challenges in a convincing manner
  • Put ourselves, honestly and sincerely, in the other party’s shoes. See things from the other party’s point of view and share your appreciation with them
  • Progress the narrative. If we are wrong, admit it quickly and enthusiastically. Make it easy for the other party to be in an understanding and forgiving mood
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach
MODULE 7: Diffusing Emotions, Changing Minds and Techniques for Getting Past ``No``
  • Learn to diffuse tense situations and interfering emotions. Always assume that the other party has a noble motive (assume the best)
  • A mandatory understanding on how personal experience, observations, assumptions and beliefs affect our conclusions
  • The best ways to influence, or convince the other party, knowing that we make conclusions based on our individual premises (facts, observations, experience, assumptions)
  • Techniques for getting past “No” and deadlocks
  • Get the other party by saying “Yes, yes” (agreeing) as soon as possible. Always begin each interaction by emphasizing the things on which you agree, and that you have the same goal. It is extremely challenging to overcome an early “No”
  • Make suggestions using effective and sincere language, and let the other party feel that the idea is theirs (guide the other party towards a common goal)
  • When all fails, the role of throwing a challenge to the other party
  • Maintaining a strong and trusted relationship regardless of the outcome of the negotiation
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach
MODULE 8: Coming to an Agreement and Enforcement of the Agreement
  • List down all the possible solutions and evaluate them against each party’s needs
  • Select a viable solution together. Map out and consider all possible consequences before committing to the solution
  • Document the agreement for clarity and to avoid future conflict
  • Consider how to resolve possible contingencies / failures, and whether future analysis and adjustment is necessary
TRAINER PROFILE: TEACHER KEAN (PHANG CHUI KEAN)

LLB, Barrister at Law Licensed HRD Trainer, Barrister at Law (Middle Temple), Licensed Headmaster (Ministry of Education)

Teacher Kean (Phang Chui Kean) believes that we can achieve extraordinary results when we strive for personal mastery and learn to love ourselves.

He is a highly sought-after Trainer and Public Speaker who specializes in:

  • Negotiation, Persuasion and Conflict Management
  • Communication and Building Rapport (Sales, Presentations and Public Speaking, Customer Service)
  • Leadership and Culture / Team Building
  • Critical Thinking and Problem Solving

Teacher Kean graduated with a LLB from the University of Manchester and is a Barrister Member of the UK Middle Temple, where he graduated in the top 10 percentile of his year. As such, he is extensively trained in establishing rapport, understanding human behavior, persuasion and negotiation.

Whilst in legal practice, he was quickly recruited by a top Investment Bank in Malaysia, and holds the distinction of being the youngest promoted Vice President of that financial institution. He carries with him substantial experience from his Investment Banking career, where he has managed multiple Billion-Ringgit transactions, including privatizations, fund raising exercises, initial public offerings, corporate mergers and acquisitions. He subsequently joined a private equity firm, managing millions in investment funds for Middle Eastern clients.

Whilst in private equity, he led the sales teams of his investee companies to profitability, leveraging heavily on his deep corporate knowledge, understanding of human behavior, negotiation and persuasion skills. His data-driven methods and pedagogy are reflected in the systematic yet playful approach of his training courses.

Today, in addition to his public speaking and training work, he is an influential writer on LinkedIn and other social media, where tens of thousands read his posts on a daily basis.

Blending his advocacy skills, more than 10 years of corporate and financial experience, technical pedagogy from the education sector, and a vibrant personality, Teacher Kean’s training sessions are unique and impactful. They are packed with practical exercises, case studies and immersive role-play exercises, all meticulously designed to deliver lasting and meaningful development for his participants.

medtronic
liberty insurance
technip
singtel
antar
young living
subaru
bersekutu
yayasan peneraju
scope
purdential logo-min
rhb
berjaya logo-min
klkoleo
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aiesec
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RATINGS AND COMMENTS FROM RECENT TRAININGS

Governmental Department (Bumiputera Education)

(Leadership Workshop)

Overall Rating:
5 / 5Would Recommend:
4.9 / 5
  • The trainer's vast knowledge.
  • The new techniques and skills required to solve problems and manage people.
  • Content & lesson from the story.
  • Reality of engaging people.
  • Easy to understanding, Kean relates to current stories.
  • Very interactive. Sharing stories that relates.
  • Stories shared by Teacher Kean is relatable to real life situations.
  • This needs to be held not just a day! At most 2 days!
  • The stories that Teacher Kean shared. Easy to understand.

International General Insurer

(Negotiation and Presentation Skills)

Overall Rating:
5 / 5Would Recommend:
5 / 5
Definitely learnt a lot from Teacher Kean during the 3 days training! Appreciate and grateful that he extended his help and extra time to help us on our upcoming presentation to our management.
  • Delivery skill.
  • Presentation tips and wording.
  • Engagement between trainer and participants.
  • Good
  • Presentation
  • Trainer presentation
  • The way the trainer took the flow of the training by keeping all participants engaged throughout.
  • The interactive session by the trainer where he has provided feedback on the spot when we are presenting. Definitely is the most memorable one.
  • Guidance for the teacher.

Business Intelligence Consultancy

(Critical Thinking and Problem Solving)

Overall Rating:
5 / 5Would Recommend:
4.9 / 5
  • New theory I never knew before like DISC.
  • The given approach to resolve any issue.
  • Trainer always let us thinks, always try to energise us.
  • It suggested a way for myself to deal with a problem in my life. Sort of like sorting out the steps that I should perform before came out with the solution.
  • Real life stories.
  • Interactions between trainers and attendees.
  • Content and trainer.
  • Trainer good at communicating.

International Water Purifier Company

(Negotiation and Leadership Skills)

Overall Rating:
4.8 / 5
What did you like the most about this training?
  • New knowledge
  • Teacher Kean sangat bertenaga
  • Clear
  • I realize I made a lot of mistake during my career as manager and as a ...
  • Able to refresh the meaning of ...
  • Thinking
  • Belajar dengan lebih mendalam
  • It's really motivating to me
  • Lot of leadership input and help me lot to CA
  • Train and change ourselves before we change other persons
  • Dapat belajar banyak benda untuk cara-cara ... ataupun menjadi seorang yang sentiasa positive
  • Happy dan jelas
  • Mudah difahami
  • Ice breaking session
  • Activity
  • Sangat membantu ... Utk menjadi seorang ...
  • Full of information and easy example
  • How to be a great ...

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