The New Supervisor In You! (2D)



We have all heard before that, what makes a good worker need not necessarily make a good supervisor. Similarly, what worked well in the past may not be sufficient to support the new supervisor to be effective. The transitional shift for an individual member of any organization to the position of leadership and responsibility as a supervisor is probably the single most challenging factor in organizational life. In every given situation, there is a profound need to transform our thinking about work and relationships by learning new skills and knowledge.

This specially designed 2-day training helps develop and refine supervisory skills for both those people starting out in management, as well as those who are more experienced. The course empowers you to optimize the effective functioning of your daily tasks. Your active participation in our program provides you with a rigorous training environment, enabling you to apply and sustain your learning with the aim of forming winning habits.

The New Supervisor In You! focuses on the following areas:




problem solving and decision making

Team management

Training Outcome
After completing the training, you should be able to:
  • Handle the new role of supervisory leadership
  • Use various communication strategies to develop winning solutions
  • Create solid teamwork
  • Solve problems and make decisions effectively
  • Resolve conflicts professionally
Our Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated.  They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Framework and Implementation
Our unique experiential framework and implementation empowers you to:
  • Identify origins of your present behaviors and remove limiting beliefs about self and others
  • Supervise people and manage situations professionally
  • Delegate tasks with professionalism
  • Employ effective communication skills to different types of people
  • Maximize the effectiveness of intra and inter-personal communication
  • Differentiate between what is important and what is urgent
  • Engage issues honestly, directly and effectively
  • Keep agreements
  • Produce intended results with increased ability
  • Practice effective supervisory skills
  • Gain commitment to goals and tasks
  • Have a renewed sense of direction

Our program outline encompasses the following modules:

Day 1:

Module 1: Overview
  • Context setting
  • Management - the organizational importance of supervisors
  • Roles and functions
  • What makes an effective supervisor
  • Stay in control!
Module 2: Interpersonal Communication
  • Building credibility
  • The 4 Quadrant Communication Model
  • Identifying your personal style of communicating
  • Developing your style towards effective relationship building
  • Shifting into positive action
Module 3: Being Effective In Communication
  • Applying learning in the workplace and relationships
  • What others say and do and what is important to them
  • What we do more of when interacting with others
  • What we avoid doing when interacting with others
  • World café: Revealing our blind spots
Module 4: Team Development
  • High performing teams
  • Team development model
  • The four stages of development
  • Improving team performance
  • Role of the supervisor in team development

Day 2:

Module 5: Overcoming Challenging Situations
  • Bad News Bears
  • Gossip Mongers
  • Drama Kings and Queens
  • Chicken Littles
  • The Victims
  • Bullies and Back-stabbers
Module 6: Time Management
  • Relationship between task and time
  • The To Do List: Planning and scheduling
  • Goals and tasks
  • Prioritizing between urgent and important
  • The procrastinator in you and others
Module 7: Conflict Resolution
  • Escalating conflict levels
  • Conflict resolution model
  • People, issue and actions
  • Conflict resolution approaches
  • The 4 Flags
Module 8: Coaching Wisdom
  • Steps to resolve conflict: Associate to supervisor
  • Steps to resolve conflict: Associate to associate
  • Steps to resolve conflict: Third party conflict
  • Coaching to resolve conflict
  • Facilitation questions

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