Winning Business Relationships Where It Matters (2D)

Winning Business Relationships Where It Matters (5T) (WBR/2D)


Very often, businesses find themselves out of sync with market realities. What businesses perceive as ideals in serving and maintaining their customers may not necessarily match the current needs and expectations of their customers. Everyday those differences are not aligned will expose the businesses to greater risk of losing market support or losing the accounts outright. Compounded with the communication methods and styles of the new generation of leaders and decision makers, old relationships may no longer be enough to sustain the business with our customers. Bridging those differences in real-time, requires radical thinking-out-of-the-box strategies in sales leadership, performance and management.

This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the business communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity.

Winning Business Relationships Where It Matters focuses on the following areas:





Strategic thinking

Training Outcome
After completing the training, you should be able to: 
  • Build winning relationships easily
  • Create effective business plans to manage customers
  • Develop the power of perspective
  • Prioritize customer needs and wants 
  • Making an impactful difference in customer relationships
Our Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays.  The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated.  They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Framework and Implementation
Our unique experiential framework and implementation empowers you to:
  • Become more effective with customer relationships
  • Build long-term winning relationships with customers
  • Communicate clearly and concisely
  • Create higher morale in your own team
  • Demonstrate role-model behavior
  • Employ effective business communication skills to different types of listeners
  • Increase productivity and business performance
  • Influence people to buy-in easily
  • Listen generously and question skillfully
  • Maintain and build on customer loyalty
  • Provide better service for your customers
  • Receive and offer constructive feedback

Our program outline encompasses the following modules:

Day 1:

Module 1: Overview
  • Context setting
  • The Customer Relationship Dial
  • What customers need
  • The value of customer retention
  • Relationship marketing basics
Module 2: Interpersonal Communication
  • Building credibility
  • The 4 Quadrants
  • Our communication style
  • Other styles
  • Shifting into positive action
Module 3: Being Effective In Communication
  • Applying learning in the workplace and relationships
  • What others say and do and what is important to them
  • What we do more of when interacting with others
  • What we avoid doing when interacting with others 
  • Revealing our blind spots
Module 4: Finding The White Space
  • Context vs content
  • The I-Maze
  • Value of change
  • Risk taking in change management
  • Moving forward with ideas

Day 2:

Module 5: Mapping The Relationship Part I
  • The art of feedback
  • Perceived reality
  • What do we stop doing
  • What do we do differently
  • What do we keep doing
Module 6: Mapping The Relationship Part II
  • The 3 Keys unleashed
  • Expectation vs reality
  • What do we stop doing
  • What do we do differently
  • What do we keep doing
Module 7: Bridging The Gap
  • Live demonstration
  • The Hot Seat
  • Role of the audience
  • Art of feedback
  • Objective and subjective review
Module 8: Relationship Management
  • Building meaningful relationships
  • 4 levels of relationship experience
  • The WOW Factor
  • Creating a relationship commitment contract
  • Coaching performance

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