What if we viewed disagreements as a catalyst for the organization’s growth, instead of something to be feared and avoided?
No one wants to work in constant fear of reprisal or resentment. In an era where information is readily available and communications are instantaneous, it’s ironic that we’re losing our ability to build rapport and resolve differences with our colleagues, clients or suppliers. Indeed, the ability to manage conflict is rapidly becoming an essential competency for any aspiring leader or manager.
When your employees are equipped with a transparent process to identify and resolve conflicts, they are motivated to be more creative and productive. This is because they have the correct tools to voice their concerns and opinions, and they can rely on their colleagues to provide a safe and trusted environment for discussion or debate. This leads to a creative, trusting and productive work culture.
In addition to increasing job satisfaction levels, employees who have great negotiation and conflict resolution skills are able to address their clients’ needs effortlessly. Hence, providing every member of your organization with effective conflict and negotiation skills should be at the top of your employee development list.