Does your organization treat the customer experience and satisfaction as an afterthought? Do we scramble to solve customer complaints only when they occur, or do we have the customer in mind from the very beginning of the supply chain?
When an organization is reactive (instead of pro-active) to the needs and experience of its customers, it can be very challenging to create sustainable business relationships and customer loyalty. On the other hand, when an organization places the customer at the heart of its operations, it becomes customer centric. Organizations which are customer centric meticulously keep customers in focus when making and implementing any decisions.
Indeed, an organization which is customer centric is obsessed with ensuring the best possible customer experience and strives to create value for the customer at every step.
But, how do we foster a deep sense of customer centricity in our employees? How can an organization anticipate customer needs and address them at every touch point of the customer experience? Most importantly, what’s the difference between Customer Centricity and Customer Service?
In this regard, Teacher Kean teaches your employees to harness the powerful Law of Connection, shares crucial customer experience and centricity skills from his training as a UK Barrister, as well as his years of relationship management experience from the investment banking industry, in this engaging programme to help your organization enrich its customer experience from the beginning to the end of the supply chain!
This programme seeks to inculcate into each participant customer service and customer centricity skills so they can improve the customer experience at every point of contact.
At the end of the workshop, participants shall hold in their hands’ specific skills, knowledge and behaviours that can propel themselves and the organization toward greater results.
Think differently to alter direction.
The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you’ve already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization’s success is what we prioritise.
Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.
Our programmes involve with 12 unique learning methodology as below:
Upon completion of the workshop, participants should be able to: