Stakeholders have applying pressure on your team the whole day. Your team dreads going into the next challenging conversation again – anxiety and stress is clearly written on their faces.
You know exactly how they feel – why can’t the stakeholders see that you’re just trying to serve their interests and be fair to everyone involved?
No matter how skilled and knowledgeable your team is, your stakeholders will become aggrieved, disgruntled and even aggressive if your team does not possess the skills to manage them and difficult conversations effectively.
The truth is, when difficult stakeholders encounter a problem and are forced to seek help, they anticipate speaking to an enemy instead of someone who can ease their concerns and solve their problems comprehensively. The situation is exacerbated when our team members feel anxious, stressed and foresee a difficult conversation as well.
But what if our team members were confident, warm and empathetic? What if they carefully listened to stakeholders without jumping to conclusions and fitting their story into their own narrative? What if they understood stakeholder frustrations and were trained to establish trust, and encourage stakeholders to give sincere and helpful cooperation?
In a difficult conversation with stakeholders, many things can go wrong. Emotions may interfere, the parties may be unwilling to cooperate, and if these situations aren’t handled properly, threats and intimidation tactics will surface. It is therefore vital for your team to be equipped with the skills and knowledge to deal with a wide variety of challenging situations.
In this regard, Teacher Kean teaches your team to harness the powerful Law of Connection, shares crucial rapport building and communication skills from his experience as a UK Barrister, as well as his years of relationship management experience from the investment banking industry, in this engaging programme to immediately help your team to establish rapport, actively listen to stakeholders, and to manage difficult conversations professionally and productively.
This programme seeks to inculcate into each participant stakeholder management skills so they can communicate with stakeholders, delivering an excellent experience in difficult conversations.
At the end of the workshop, participants shall hold in their hands’ specific skills, knowledge and behaviours that can propel themselves and the organization toward greater results.
Think differently to alter direction.
The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you’ve already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization’s success is what we prioritise.
Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.
Our programmes involve with 12 unique learning methodology as below:
Upon completion of the workshop, participants should be able to: