A screaming email. A demanding stakeholder on the line. An irate customer at the counter. Handling such situations can be akin to having a piping hot potato in your hands. You may possess the knowledge and even have the best solutions possible at your disposal but if you cannot handle the situation tactfully and effectively, achieving a mutually agreeable outcome can become a real challenge. The consequences are many; from loss of credibility to loss business and opportunities. The Art Of Managing Expectations is a powerful way to allow people to communicate their needs and wants to you and how you respond to them to resolve issues and be able to achieve satisfaction on all sides. You can use the techniques learned to effectively diffuse any situation and persuade your audience to agree a particular course of action, leading to a mutually beneficial agreement.
This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the process in managing expectations. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are handling and managing expectations from customers and stakeholders, internal and external alike.
Art Of Managing Expectations focuses on the following areas: