Becoming a Well-Loved Relationship Builder and Influencing Skills

Becoming a Well-Loved Relationship Builder and Influencing Skills

Top 16 Essential Soft Skills for The Future of Work

Overview

Every organization needs effective relationship builders who are charismatic, experts building relationships and influencing others. The secret of the most well-loved influencers is that they are NEVER concerned with who’s right or wrong. Instead, by being sincere and understanding the needs of everyone they encounter, they exhibit excellence Executive Presence.

Whether we are speaking to internal customers, clients, or the press, we are influencing and building relationships with other human beings every day. Unfortunately, most people do not have any Executive Presence because they do not understand that different people give and receive information in different ways!

We may be experts in our field, technically skilled and knowledgeable, and yet, our audience will not be influenced if we do not possess Executive Presence, the correct networking techniques or convincing rapport-building skills.

On the other hand, what can we achieve if we were trained with advanced techniques to be warm and empathetic? What if we could instil confidence and enthusiasm with everyone we meet? What if we could speak and build relationships easily so our audience trusts us, and be receptive towards our proposals or recommendations?

In this customized program, Master Trainer Kean teaches us how to harness the powerful Law of Connection, shares crucial influencing and presence-commanding skills from his training as a UK Barrister, as well as his years of relationship management experience from the investment banking industry. This culminates in an engaging programme which can immediately help us become an executive with influence and presence!

Learning Objectives

This workshop seeks to inculcate into participants through interactive learning, re-writing exercises, and role-playing the knowledge and skills so they have superb influencing skills and can build relationships with others rapidly. At the end of the workshop, participants shall hold in their hands' specific skills, concepts and experiences that can propel themselves and the company toward greater results.

Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Learning Outcomes

Upon completion of the workshop, participants should be able to:

Become a well-loved relationship builder for the organization by employing the powerful Law of Connection to speak directly to other people’s needs. Learn what is Executive Presence, and why it is so impactful and effective

Use influencing / negotiation styles like a Barrister to create collaborative win-wins with other people

Build relationships / rapport with others effortlessly and to rapidly build trust and credibility with advanced influencing skills

Be persuasive and credible while adjusting their communication styles and format with different types of people. Learn how to influence, convince and resolve conflict with different people profiles

Influence with passion, warmth, eloquence, correct tone, tempo and energy, just like a UK Barrister

Go into every interaction full of confidence, energy, good will and the enthusiasm to serve, and to instil the same in others

Become a masterful storyteller to captivate the other person and effectively relay key messages and using sharp analogies to drive home discussion points

Influence others using the power of Active Listening and Empathy. Echo the other person’s needs, concerns and desires and provide the correct assurances

Influence, or convince other people, knowing that they make conclusions based on their individual premises (facts, observations, experience, assumptions)

Understand the various forms of objections, what the other person really wants when those objections are raised, and use advanced techniques to effectively communicate and handle each of these objections

Utilize advanced techniques to influence, or convince their audience and how to get the other person saying “Yes, yes” (agreeing) as soon as possible

Learning Outline

Module 1: Becoming a Well-Loved Relationship Builder with The Law of Connection

What is Executive Presence, and how to create a presence and display a confident, capable persona
A deep dive into the Law of Connection: that we must have the ability to speak directly to the other persons’ needs and emotions, and that every interaction must be anchored to the other person’s point of view.
In other words, other people don’t care if we are the hero. They really care, however, if we can make THEM the hero!
An introduction to the three influencing / negotiation styles as a Barrister: The Competitive Style, the Cooperative Style, and the Collaborative Style

Module 2: Body Language Skills and Building Relationships Effortlessly

How to put others at ease and to like us instantly, through the power of Positive Reinforcement, sincere and honest appreciation, remembering names and body language
A deeper dive into understanding body language, and why it is more important to observe and maintain our own ideal body language instead of reading others
Go into every interaction full of confidence, energy, good will and the enthusiasm to serve, and to instil the same in others
Why criticism and complaints are awfully risky, and why it erodes other people’s trust and respect for us
All around the world, and especially in Asian culture, we try to get the buy in of our audience by apologizing unnecessarily – in truth, these unnecessary apologies greatly hurt our chances of building rapport and serving our audience properly
Role-Play exercises: putting the participant in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

Module 3: Delivery of Value with Advanced Influencing and Communication Techniques

Our audience can come in all shapes and sizes, from the friendly to the downright nasty. We conduct a deep analysis on different personality profiles (SCMP, DiSC), and how different people prefer to receive communication differently (including how to influence, convince and resolve conflict with them)
Be persuasive and credible while adjusting our influencing styles and format with different types of people
The role of humour and energy in influence and communication. Participants will learn how to influence with passion, warmth, eloquence, correct tone, tempo and energy, just like a UK Barrister
Identifying the best influencing styles (push or pull persuasion) suited to the occasion and topic
Masterful use of storytelling, or selling a vision to influence and convince the other person
Become a masterful storyteller to captivate the other person and effectively relay key messages and using sharp analogies to drive home discussion points
Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

Module 4: Influencing by Active Listening and Empathy

The crucial skill of helping others feel important – why Active Listening is a key component to building trust and influence with anyone
When the other person has concerns or worries - how to seek out, and listen actively to their concerns and desires through effective, elegant and diplomatic fact-finding. Participants will be trained how not to project their own assumptions onto the other person
Advanced techniques to put ourselves, honestly and sincerely, in our audience’s shoes. Empathize and echo the other person’s needs, concerns and desires and provide the correct assurances
Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

Module 5: Influencing Other People Over to Your Way of Thinking

Advanced ways to influence, or convince other people, knowing that they make conclusions based on their individual premises (facts, observations, experience, assumptions)
A deep dive into the various forms of objections, what the other person really wants when those objections are raised, and how to effectively communicate and handle each of these objections
Persuasion and negotiation techniques - Participants learn how to get the other person saying “Yes, yes” (agreeing) as soon as possible. We must always begin each interaction by emphasizing the things on which you agree, and that we are here to serve them
Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach