Communication and Building Rapport with the Law of Connection

Communication and Building Rapport with the Law of Connection

Top 16 Essential Soft Skills for The Future of Work

Overview

Every organization needs effective relationship builders who are charismatic, experts at building relationships and influencing others. The secret of the most well-loved communicators is that they are NEVER concerned with who’s right or wrong. Instead, by being sincere and understanding the needs of everyone they encounter, they exhibit excellence communication skills.

Whether we are speaking to internal customers, clients, or the press, we are influencing and building relationships with other human beings every day. Unfortunately, most people aren’t great at communicating because they do not understand that different people give and receive information in different ways!

We may be experts in our field, technically skilled and knowledgeable, and yet, our audience will not be influenced if we do not possess the correct networking techniques or convincing rapport-building skills.

On the other hand, imagine what we could achieve if we were trained with advanced techniques to be warm and empathetic. What if we could instil confidence and enthusiasm in everyone we meet? What if we could speak and build relationships easily so our audience trusts us, and be receptive towards our proposals or recommendations?

In this customized program, Master Trainer Kean teaches us how to harness the powerful Law of Connection, shares crucial communication, influencing and presence-commanding skills from his training as a UK Barrister, as well as his years of relationship management experience from the investment banking industry. This culminates in an engaging programme which can immediately help us become an communicator with influence and presence!

Learning Objectives

This workshop seeks to inculcate into participants through interactive learning, re-writing exercises, and role-playing the knowledge and skills so they have superb communicating skills and can build relationships with others rapidly. At the end of the workshop, participants shall hold in their hands' specific skills, concepts and experiences that can propel themselves and the company toward greater results.

Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Learning Outcomes

Upon completion of the workshop, participants should be able to:

Developing Executive Presence and the Law of Connection

Become a well-loved relationship builder for the organization by employing the powerful Law of Connection to speak directly to other people’s needs

Three Barrister Influencing / Negotiation styles

Use influencing / negotiation styles like a Barrister to create collaborative win-wins with other people

Building Rapport Fundamentals

Build relationships / rapport with others effortlessly and to rapidly build trust and credibility with advanced influencing and interpersonal skills

Gratitude vs Appreciation

Go into every interaction full of confidence, energy, good will and the enthusiasm to serve, and to instil the same in others

Influence others using the power of Active Listening and Empathy, including when to use open or close-ended questions. Echo the other person’s needs, concerns and desires and provide the correct assurances

Determine their own interpersonal styles and identify the strengths and limitations of their own styles

Use behavioural clues to determine others’ communication styles in order to better understand and influence, convince and resolve conflict with people from diverse backgrounds

Identifying differences and needs between technical vs non-technical professionals, and knowing when to use technical, business or layman terms when communicating with stakeholders from diverse backgrounds

Barrister Secrets

Communicate with passion, warmth, eloquence, correct tone, tempo and energy, just like a UK Barrister

Become a Masterful Storyteller to captivate the other person and effectively relay key messages and using sharp analogies to drive home discussion points

The Gardener vs the Sculptor

Understand the difference between mentoring and coaching, and mastering the skill of giving feedback including when to use informing, directing or criticizing

Overcoming Objections

A deep dive into the various forms of objections, what the other person really wants when those objections are raised

Yes, Yes, Why Don’t We?

An advanced negotiation technique where participants learn how to get the other person agreeing as soon as possible

Pace, Pace, Lead

Participants will learn how to convert difficult people and their emotions, listen closely to their concerns or feedback, and how to suggest alternatives

Learning Outline

Module 1: Becoming a Well-Loved Relationship Builder with The Law of Connection

Developing Executive Presence - How to create a presence and display a confident, capable and warm persona, and to understand the impact we have on the people around us
The Law of Connection - that we must have the ability to speak directly to the other persons’ needs and emotions, and that every interaction must be anchored to the other person’s point of view.
In other words, other people don’t care if we are the hero. They really care, however, if we can make THEM the hero!
Three Barrister Influencing / Negotiation styles - The Competitive Style, the Cooperative Style, and the Collaborative Style

Module 2: Getting Clear on Our Own Goals and Objectives

Lobster Story - Why we often fail at influencing or convincing other people when our own objectives and goals are unclear
Premise and the Box - Understand how interests and needs drive behaviours and decision making, more so than logic and rational thinking
Start with Why - The importance of starting with the "Whys" when communicating with others and incorporating the interests and needs of both parties when crafting our "Whys"
Group Discussion and Role-Play Exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

Module 3: Tonality, Body Language Skills and Building Rapport Effortlessly

Understanding that communication consists of words, tonality and body language, and that the bulk of influence comes from masterful use of our tonality and body language
Building Rapport Fundamentals - How to put others at ease, like us and to connect more deeply with them, through the power of Positive Reinforcement, sincere and honest appreciation, remembering names and body language
Pace, Pace, Lead Part I - A deeper dive into understanding tonality and body language, and why it is more important to observe and maintain our own ideal body language instead of reading others
Gratitude vs Appreciation - Go into every interaction full of confidence, energy, good will and the enthusiasm to serve, and to instil the same in others
No More Sorry - All around the world, and especially in Asian culture, we try to get the buy in of our audience by apologizing unnecessarily – in truth, these unnecessary apologies greatly hurt our chances of building rapport and serving our audience properly
Group Discussion and Role-Play Exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

Module 4: The Vital Role of Active Listening and Empathy

The crucial skill of helping others feel important – why Active Listening is a key component to building trust and influence with anyone
Silver Lining Game - When the other person has concerns or worries - how to seek out, and listen actively to their concerns and desires through effective, elegant and diplomatic fact-finding
Advanced techniques to put ourselves, honestly and sincerely, in our audience’s shoes. Empathize and echo the other person’s needs, concerns and desires and provide the correct assurances
Tell Me More - Participants will be trained when to use open or closed-ended questions, and how not to project their own assumptions onto the other person
Games, Group Discussion and Role-Play Exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

Module 5: Delivery of Value with Advanced Influencing and Communication Techniques

Our audience can come in all shapes and sizes, from the friendly to the downright nasty. We conduct a deep analysis on different personality profiles (SCMP, DiSC), and how different people prefer to receive communication differently (including how to influence, convince and resolve conflict with them)
Determining our own interpersonal styles and identifying the strengths and limitations of our own styles
Using behavioural clues to determine others’ communication styles in order to better understand and influence people from diverse backgrounds
Knowing when to use technical, business or layman terms when communicating with stakeholders from diverse backgrounds
Barrister Secrets - The role of humour and energy in influence and communication. Participants will learn how to influence with passion, warmth, eloquence, correct tone, tempo and energy, just like a UK Barrister
Push vs Pull - Identifying the best influencing styles (push or pull persuasion) suited to the occasion and topic
Become a Masterful Storyteller to captivate the other person and effectively relay key messages and using sharp analogies to drive home discussion points
The Gardener vs the Sculptor - Understand the difference between mentoring and coaching, and mastering the skill of giving feedback (including when to use informing, directing or criticizing)
Group Discussion and Role-Play Exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

Module 6: Influencing Other People Over to Your Way of Thinking

Advanced ways to influence, or convince other people, knowing that they make conclusions based on their individual premises (facts, observations, experience, assumptions)
Overcoming Objections - A deep dive into the various forms of objections, what the other person really wants when those objections are raised, and how to effectively communicate and handle each of these objections
Yes, Yes, Why Don’t We? – An advanced negotiation technique where participants learn how to get the other person saying “Yes, yes” (agreeing) as soon as possible. We must always begin each interaction by emphasizing the things on which you agree, and that we are here to serve the other person
Thank You for the Feedback - Instead of taking feedback or complaints personally, to learn the skills of empathetic communication (being compassionate to the needs of others) and negotiation skills
Participants will learn how to answer tough questions in a convincing manner
Maintaining a strong and trusted relationship regardless of the outcome of the discussion
Group Discussion and Role-Play Exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

Module 7: Diffusing Tense Situations

Pace, Pace, Lead Part II - Participants will learn how to convert difficult people and their emotions, listen closely to their concerns or feedback, and how to suggest alternatives