Conflict Management – Resolution In The Workplace – TKI – 4 Flags (2D)



Conflict is a defensive mechanism of human behavior at work; it displays itself under different situations and circumstances in every work environment. As such, conflict resolution is becoming a critical area of concern in every supervisory and managerial development. Conflict is inevitable. It leads to anger, grudges, hurt and blame. In fact, most conflicts can be resolved easily with less tension, anxiety and fear than you ever thought possible. Most importantly it can be done in a way that actually benefits all concerned.

When conflicts are not managed effectively, it may turn out to be cancerous to team morale and work relationship in the company. A proper control process is needed for managers and supervisors to be effective in counseling and conflict resolution that may threaten any work environment. Managers and supervisors need proper counseling techniques and conflict management methodologies as a critical part of their managerial development training.

This intensive, hands-on, activity driven program teaches skills that focus on dealing with difficult conversations from colleagues, suppliers and customers alike. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing difficult or challenging conversations every time.

Conflict Management And Resolution In The Workplace focuses on the following areas:


EQ management



Relationship building

Training Outcome
After completing the training, you should be able to: 
  • Handle conflicts in a responsible manner
  • Improve inter-personal relationship with people
  • Maintain a positive work environment
  • Solve problems amicably
  • Understand and employ the communication process effectively
Our Methodology

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays.  The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated.  They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Framework and Implementation
Our unique experiential framework and implementation empowers you to:
  • Become more effective with people
  • Build winning relationships with people
  • Communicate clearly and concisely
  • Create higher morale in your team
  • Employ effective communication skills to different types of listeners
  • Increase productivity and performance
  • Influence people
  • Listen generously and question skillfully
  • Provide better service for your customers
  • Receive and offer constructive feedback
  • Resolve conflicts professionally
  • Work with powerful nonverbal communication

Our program outline encompasses the following modules:

Day 1:

Module 1: Self Awareness - Overview
  • Context setting
  • Definition of conflict
  • Our worldview
  • The 4 roots of conflict
  • Why we need to address niggles
Module 2: Principles Of Influence
  • Reciprocity
  • Scarcity
  • Authority
  • Consistency
  • Liking
  • Social proof
Module 3: Interpersonal Communication
  • Building credibility
  • The 4 Quadrants
  • Our communication style
  • Other styles
  • Shifting into positive action
Module 4: Being Effective In Communication
  • Applying learning in the workplace and relationships
  • What others say and do and what is important to them
  • What we do more of when managing others
  • What we avoid doing when managing others 
  • Revealing our blind spots

Day 2:

Module 5: Key Pillars In Communication
  • Discovery questioning
  • 6 types of questioning
  • 3 techniques in discovery questioning
  • Active listening
  • 6 techniques in active listening
Module 6: Conflict Resolution Models
  • People, issue and actions
  • Conflict resolution approaches
  • Thomas Kilmann Instrument Model
  • Style assessment
  • PACE Model
Module 7: The 4 Flags
  • The Red Flag
  • The White Flag
  • The Yellow Flag
  • The Blue Flag
  • Situational conflict resolution
Module 8: Coaching Wisdom
  • Steps to resolve conflict: Associate to supervisor
  • Steps to resolve conflict: Associate to associate
  • Steps to resolve conflict: Third party conflict
  • Coaching to resolve conflict
  • Facilitation questions

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