Conflict is a defensive mechanism of human behavior at work; it displays itself under different situations and circumstances in every work environment. As such, conflict resolution is becoming a critical area of concern in every supervisory and managerial development. Conflict is inevitable. It leads to anger, grudges, hurt and blame. In fact, most conflicts can be resolved easily with less tension, anxiety and fear than you ever thought possible. Most importantly it can be done in a way that actually benefits all concerned.
When conflicts are not managed effectively, it may turn out to be cancerous to team morale and work relationship in the company. A proper control process is needed for managers and supervisors to be effective in counseling and conflict resolution that may threaten any work environment. Managers and supervisors need proper counseling techniques and conflict management methodologies as a critical part of their managerial development training.
This intensive, hands-on, activity driven program teaches skills that focus on dealing with difficult conversations from colleagues, suppliers and customers alike. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact at every given opportunity when facing difficult or challenging conversations every time.
Conflict Management And Resolution In The Workplace focuses on the following areas: