"Who comes first, your employees, your shareholders, or your customers? My mother taught me that your employees come first."
When Herb Kelleher said that decades ago, in a time where the customer was ALWAYS right, it caused an outrage and was deemed wildly controversial. Sadly, if a leader were to say the same thing today, in a world where a single negative customer review on social media could ruin an organization, it would still be met with great disbelief, opposition and even ridicule.
The truth is, if we treat our employees well, then they will treat our customers well, and that means our customers come back and our shareholders are happy.
Riding on this approach and belief, Herb Kelleher led Southwest Airlines to become the most productive workforce with the best customer service ratings in the aviation industry. Our technology and methods may have changed as the decades passed, but the cardinal principle of treating our INTERNAL customers (our beloved employees) correctly, remains of utmost importance.
In order to treat our employees right, it then becomes vital for our leaders to have strong emotional intelligence, and the correct skills to build rapport with those they lead.
In this lovingly crafted workshop, Teacher Kean leverages on the work and stories of famed authors and psychologists, as well as his considerable experience from the investment banking industry. Delivered with high energy and boundless amounts of humour, you can rely on Teacher Kean to inspire lasting change so your leaders can build rapport with their team members with high levels of charisma and emotional intelligence.