Key to Successful Communication & Writing

A Business Communication Programme to Boost Productivity and Self-Confidence

In a fast-paced world, many often forget that people matter. Predicting and understanding a person’s thoughts, reasoning and purpose are all part of what makes the working world run along smoothly. It is also this ability that helps some individuals shine effortlessly.

These individuals would have mastered the skill of using communication and Business English effectively.

This programme is designed to allow working adults understand the basics of communication, to pick up the fundamentals of effective writing and speaking t and a little bit of grammar. It is a combination of information on these areas with ample opportunities to practise what has been learnt.

Drawing upon vast experience in the working world, Key to Successful Communication and Writing uses a blend of methods that have been tested out in Malaysian corporations. These include for Bank Negara, LATAR, PUAS, Suruhanjaya Tenaga and UMW. Participants will leave the workshop understanding how to craft written and spoken messages that bring about the desired results.

What sets this programme apart from others is the fact that it is designed by a trainer who has had extensive experience working in the corporate communication sector, in publishing and training.


To understand the basic communication process and how it applies to the working world.

To increase confidence in communicating using spoken and written English.

To learn the basic aspects of writing that applies to all business documents.

To learn and apply the Four Point Plan for writing.

To understand how to write effective emails.

To use the CARL/PAR/STAR method to answer questions and present quick responses.

To discover how to make meetings effective.

To identify and learn from common Malaysian errors.


Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated. They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Module Outline
Module 1 The Story Behind Communication
  • Discovering the communication process
  • Comparing the differences in purpose – writer’s purpose vs reader’s purpose (e.g., to inform, to judge)
  • Examining mediums; benefits and usage (e.g., emails and phone conversations)
  • Discussing barriers to communication and differences between communicating upwards, downwards, etc.
  • Learning about the effects of badly/carelessly produced messages
  • Practicing an audience-centered approach
Module 2 Writing for Results
A. Pre-Writing Strategies for Success
  • 7 Systematic Writing Steps for effectiveness
  • Requirements for modern day correspondence (e.g., organization, wordiness, jargon and tone)
  • Four Point Plan in paragraphing documents
  • Creating compact paragraphs
    • Four types of paragraphs
    • How transitions improve coherence
  • Differences between informing and persuading
B. Effective Writing for Today’s Business World
  • Writing Cs for a professional finish
  • A professional writing style – bias-free and impersonal
    • Understanding sentence length & reader’s attention span
    • The difference between active and passive sentences
    • The change in vocabulary preference
    • Enhancing readability via formats
    • Tone and writing styles
  • Common Malaysian errors
C. Writing Emails
  • Differences between formal and informal emails
  • Creating subject headings, attention grabbing openings, action-oriented closings
  • Formatting emails for easy reading
  • Review of emails to inform, to obtain information and seek advise
  • Hands on writing session for different types of emails
  • Common errors (includes grammar)
Module 3 Speaking
  • Speaking ABCs
    • Overcoming speaking fears
    • Knowing your audience
    • Facilitation and compensation devices – e.g. correcting what was said and rephrasing
    • Why good listening skills matter
  • Tips for successful speaking at meetings
    • Keeping conversations flowing
    • Providing positive reinforcements
    • Providing short updates – CARL/PAR/STAR METHODS
Assessment for Writing

Pre and post training assessments can be conducted to ascertain each participant’s level of proficiency for this area.

A short report will be given upon completion of the programme.

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