Key to Successful Communication

This is a 10-week Online Business Communication Programme to Boost Productivity and Self-Confidence

This programme has been put together based on the specific needs of Multinail Asia Sdn Bhd.

The main focus of this programme is communication, writing and grammar for those whose who have a weak command of Business English. Speaking has been added in for some weeks to allow participants to further practise what was learnt during the grammar and writing sessions.

Target audience

This programme is suitable for executives and managers.

General Objectives

To understand the basic communication process and how it applies to the working world.

To increase confidence in communicating using written English.

To learn the basic aspects of writing that applies to all business documents.

To learn and apply the Four Point Plan for writing.

To understand how to write effective emails.

To use the CARL/PAR/STAR method to answer questions and present quick responses.

To discover how to make meetings effective.

To identify and learn from common Malaysian errors.

Programme Details
No. of week: 10 No. of hours per session: 2 Total no. of hours: 20

Think differently to alter direction.

The experience of learning to read and write for the first time is likely to remain vivid in your memory. The skill is ingrained and it stays. The primary objective of our training and workshop is to make your new knowledge and abilities as durable as the ones you've already accumulated.  They foster fresh ideas. They enable great feats. Individual behaviour and attitude contribute to your organization's success is what we prioritise.

Combining experiential, instructional, and discovery learning with current coaching technology promotes profound transformations in attitudes and behaviour that enable sustainable change in your business. These adjustments improve results.

Our programmes involve with 12 unique learning methodology as below:

Module Outline
Week 1
  • Discovering the communication process
  • Comparing the differences in purpose – writer’s purpose vs reader’s purpose (e.g., to inform, to judge)
  • Examining mediums; benefits and usage (e.g., emails and phone conversations)
  • Learning about the effects of badly/carelessly produced messages
  • Practicing an audience-centered approach
  • Nouns, verbs, adjectives (includes dictionary work)
  • Simple present tense
  • Subject-verb agreement
  • Speaking with confidence
  • Conversing at networking sessions
    • Introducing self and others to customers
    • Providing job descriptions
Week 2
  • Discussing barriers to communication and differences between communicating upwards, downwards, etc.
  • 7 Systematic Writing Steps for effectiveness
  • Requirements for modern day correspondence (e.g., organization, wordiness, jargon and tone)
  • Writing to apologize
  • Review of simple present tense
  • Past and future tense
  • Positive and negative sentences
Week 3
  • Four Point Plan in paragraphing documents
  • Differences between informing and persuading
  • Writing to request for help
  • Review of simple tenses & subject-verb agreement
  • Continuous tenses – present, past and future
  • Countable and uncountable nouns
Week 4
  • Creating compact paragraphs
    • Four types of paragraphs
    • Transitions to improve coherence
  • Writing – description of products/services
  • Conjunctions and transitions
  • Comparisons – adjectives and adverbs
  • Commonly confused words
  • Presenting information on products/services
Week 5
  • A professional writing style – bias-free and impersonal
    • Understanding sentence length & reader’s attention span
    • Tone and writing styles
    • Enhancing readability via formats
  • Emails – to ask for and provide feedback (includes making suggestions, offering opinions and disagreeing diplomatically)
  • Yes/No questions
  • Wh questions
  • Prepositions
  • Roleplaying – in meetings
    • Expressing opinions and disagreeing politely
    • Giving suggestions
Week 6
  • Writing Cs for a professional finish
  • Using effective vocabulary
    • limiting jargon
    • avoiding outdated words/phrases
  • Email – making requests, and agreeing and disagreeing to requests
  • Common Malaysian errors
  • Perfect tenses – present perfect and past tense
Week 7
  • Creating subject headings, attention grabbing openings, action-oriented closings
  • Differences between active and passive sentences
  • Formatting business documents for easy reading
  • Emails – announcing a new product, services, etc.
  • Active and passive sentences (structure and usage)
  • Common Malaysian errors
Week 8
  • Presenting bad news to customers in a positive manner
  • Writing and responding to emails, e.g., to placate angry customers and, to provide and obtain information
  • Conditional sentences
  • Sentence structures
  • Common Malaysian errors
  • Roleplaying – handling complaints
    • Body language tips
    • Offering alternative solutions persuasively
Week 9
  • Using bullet points effectively
  • Writing a short business report
    • Identifying types, parts and purpose of a report
    • Organizing and using a logical sequence
    • Avoiding common mistakes for charts and graphs
    • Focus on writing the body, e.g. explaining situations, describing and comparing options, conclusions and recommendations
  • Modal verbs
  • Providing short updates using CARL/PAR/STAR METHODS at meetings
Week 10
  • Examining templates
  • Review of emails to inform, to obtain information and seek advise
  • Review of tenses
  • Common errors
  • Short assessment on writing and grammar
Assessment for Writing & Grammar

Pre and post training assessments can be conducted to ascertain each participant’s level of proficiency for this area.

A short report will be given upon completion of the programme.

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