“If you keep rushing to solve problems without considering the root problem, you’ll be fixing the same problems forever! Do you want to see the same problem every month?”
If you find yourself saying that often to the employees in your workplace, then they may be lacking critical thinking or problem-solving skills. Or maybe, you have countless brainstorming sessions which lead to endless complaints and zero conclusions or actionable plans.
Unfortunately, problems and crises are an inevitable part of business. When emotions and tensions are high, every successful organization must be able to rely on calm professionals who have mastered critical thinking and problem-solving skills, and can approach the issues systematically using the correct processes and tools such as the Thinking Roles.
In the face of pressure, the Thinking Roles and critical thinking skills help your employees ask the right questions, challenge assumptions and bias, and find the best strategies after considering different viewpoints. Good problem-solving skills help your leaders properly define and identify the problem and comprehensively gather higher quality solutions so that there is precision and clarity when it is time to make a decision or recommendation.
When applied together, the Thinking Roles, critical thinking and problem-solving skills help the employees in your workplace make informed business decisions and to conclusively fix problems with direction and strength.