AI for Secretarial and Administrative Professionals

AI for Secretarial and Administrative Professionals

Use AI to support everyday administrative tasks, build reusable workflows and prepare clearer materials for your manager.

Emails, meeting minutes, scheduling and documentation are important parts of administrative work. Knowing where AI can help—and how to review its output—can give professionals a practical starting point for improving their routines.

This two-day, hands-on AI training programme helps secretarial and administrative professionals apply tools such as ChatGPT, Gemini and Microsoft Copilot to their daily tasks. Participants map their work, practise prompting and develop personalised workflows, reusable templates and a 30-day implementation plan.

The programme accommodates varied levels of digital proficiency, with guided practice, coaching and feedback.

Who this programme is for

Secretarial staff.
Administrative assistants.
Executive assistants.
Office coordinators and office administrators.
Clerical and support staff involved in communication, scheduling, documentation or coordination.

Duration: 2 days

What participants will learn

By the end of the programme, participants will be able to:

Analyse daily tasks and identify areas where AI could provide useful support.
Apply prompting techniques to draft professional communications, documents and planning materials.
Review AI-generated outputs for accuracy, tone, appropriateness, privacy and ethical considerations.
Develop reusable prompt templates and AI-assisted workflows for repetitive administrative tasks.
Redesign existing processes with AI support.
Create a personalised 30-day implementation plan with goals, habits and accountability steps.

Why this matters for your organisation

AI-assisted administrative work requires more than generating a draft. Teams need to select appropriate tasks, provide clear instructions and check the results before using them.

This programme connects those skills to participants’ actual responsibilities. It also explores how administrative professionals can use AI to prepare summaries, follow-ups and decision-ready briefs for their managers.

What the two-day programme covers

Day 1: Foundations and Hands-On Skill Building

1. Understand AI in Your Work

Explore what AI is, common terminology and misconceptions, and practical applications in administrative roles.

Learning focus: Watch demonstrations of how AI can support everyday work.

2. Map Your Daily Tasks

Identify key responsibilities and challenges. Select tasks where AI could offer useful support.

Practice activity: Map your daily work and choose tasks to develop during the workshop.

3. Essential AI Skills and Prompting Basics

Explore ChatGPT, Gemini and Microsoft Copilot. Practise giving clear instructions for administrative outputs.

Practice activity: Draft emails, meeting minutes, summaries and documents using AI.

4. Use AI Safely and Responsibly

Understand privacy, ethics and accuracy checks. Consider when AI is appropriate and when it should not be used.

Practice focus: Review AI-generated outputs before applying them to work.

5. Day 1 Practice Lab

Apply the skills to one task from your daily responsibilities.

Practice activity: Refine the task output and create prompt templates for future use.

Day 2: Repeatable Workflows and Practical Applications

6. Move from Task Improvement to Automation

Explore how routine tasks can become repeatable AI-assisted workflows.

Practice activity: Create templates, structured prompts and quick-access formats.

7. Rethink Work with AI

Explore alternative ways to plan, organise and coordinate tasks.

Practice activity: Redesign a lengthy or complex process using AI support.

8. Hands-On Mini Projects

Develop an AI-assisted solution for one real work task.

Practice activity: Build and refine your output through coaching and feedback.

9. Support Your Manager Strategically

Explore how AI can help prepare concise summaries, follow-ups and decision-ready briefs.

Learning focus: Apply AI support to materials that help your manager review information and determine next steps.

10. Create Your 30-Day AI Action Plan

Choose three tasks to implement after training and set practical goals.

Practice activity: Prepare an implementation plan, pair with an accountability partner and share your project and commitments with the group.

Practical learning approach

The programme combines instructor-led training, demonstrations, scenario-based exercises, hands-on projects and collaborative feedback.

An AI Value Pyramid framework guides participants from foundational prompting towards workflow automation and strategic support. Participants develop personalised workflows, AI-enhanced templates and a 30-day plan for applying their learning.

Enquire about this course

Interested in AI for Secretarial and Administrative Professionals for your team?

Fill in your details below, and our team will contact you to discuss your training needs.

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