Being assertive is a skill in communicating our opinions, perspectives, thoughts or emotions confidently, without being aggressive or passive. It empowers us to stand up for ourselves and in the process, we are still able to maintain long-term sustainable relationships with people. However, in the real world especially when we are in negotiations or dealing with irate customers, how do we speak up for ourselves and our organization without stepping onto the shoes of the other party and risk the relationship and the business? How do we look a person in the eye and share our views in a confident but non-threatening tone? What does it take to achieve a mutually agreeable outcome without losing our composure and disrespecting the other party?
This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the art of assertive communication. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating your point at every given opportunity.
Art Of Assertive Communication focuses on the following areas: