What the two-day programme covers
1. The psychology of professional image and trust
Participants explore how appearance, grooming and posture influence perceptions of competence and credibility. They identify visual signals that communicate confidence, reliability and attention to detail while considering the bank’s professional expectations.
Practice activity: Complete What Does Your Image Say?, reviewing image profiles and discussing elements that strengthen or weaken perceptions of trust.
2. Dressing with professional impact
Participants examine colour choices, fit, proportion and coordination for a balanced corporate look. They also explore appropriate shoes, accessories, eyewear and finishing details.
Practice activity: Complete the Corporate Styling Challenge, evaluating wardrobe combinations and making adjustments suitable for a front teller role.
3. Face value — creating a polished and approachable look
Participants explore appropriate hairstyles, facial grooming, skincare and professional makeup for a corporate environment. They practise selected techniques to maintain a fresh, polished and approachable appearance.
Practice activity: Complete the Professional Face & Hair Audit, using a guided checklist to assess current presentation and identify practical improvements.
4. Professional presence beyond appearance
Participants practise posture, body alignment, eye contact, facial expressions, gestures and personal space. They explore how to present professionally while sitting, standing, passing documents and directing customers.
Practice activity: Complete Counter Presence Practice, rotating through simulated interactions and receiving peer feedback on their non-verbal presentation.
5. Staying polished from opening to closing
Participants learn to maintain grooming and freshness during long hours and peak customer periods. They practise conducting quick, discreet presentation checks and making adjustments when tired, busy or under pressure.
Practice activity: Complete The 4 PM Image Check, identifying concerns such as wrinkled clothing or tired presentation and developing practical workplace solutions.
6. Building my signature professional image
Participants assess their strengths and areas for improvement, then establish grooming habits that support consistent presentation. They align their personal image with corporate identity, role expectations and career growth.
Practice activity: Complete My Professional Image Blueprint, auditing attire, grooming, facial presentation, posture and presence, then setting specific improvement actions.
